Byte Repair Customer Portal
- Electronics Repair Industry
- React, Node.js, MongoDB
Byte Repair Customer Portal
Byte Repair lacked an online system for customers to manage their repair orders, leading to frequent customer inquiries about order status, inefficient handling of service requests, and a cumbersome payment process. This resulted in decreased customer satisfaction and operational inefficiencies.
The solution involved building a custom web application that streamlined operations and improved efficiency. Now customers can create accounts, track their repair orders in real-time, recieve SMS updates upon completion, submit service requests through user-friendly forms, and make payments securely online. The portal also features a mobile-responsive design for easy access on any device and integrates customer support chat for quick assistance.
User account management with secure authentication, Repair order tracking with real-time updates, Service request submission forms, Integrated payment processing for easy checkout, Mobile-responsive design for on-the-go access, Customer support chat integration for quick assistance
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